Terms and Conditions
Effective Date: January 2nd, 2025
These Terms and Conditions ("Terms") govern your use of the website and services provided by Essential Moments & More LLC ("we," "us," or "our"). By accessing or using our website, www.essentialmomentsandmore.com, and purchasing products or services from us, you agree to comply with and be bound by these Terms. Please read them carefully before using our website.
1. General Terms
By accessing or using our website, you represent and warrant that you have the legal capacity to enter into these Terms.
We reserve the right to update, modify, or change these Terms at any time. Any changes will be effective immediately upon posting to our website, and your continued use of the site signifies your acceptance of those changes.
2. Account Registration
To make a purchase, you may be required to create an account with us. You are responsible for maintaining the confidentiality of your account information and password.
You agree to provide accurate and up-to-date information when creating an account or making a purchase. You must immediately notify us of any unauthorized use of your account.
3. Product Information and Availability
We strive to ensure that all information about our products, including descriptions, images, and pricing, is accurate and up-to-date. However, errors may occur, and we reserve the right to correct any inaccuracies or withdraw products at our discretion.
Products are subject to availability. If an item is out of stock or unavailable, we will notify you as soon as possible.
4. Pricing and Payment
All prices listed on our website are in USD (unless otherwise stated) and are subject to change without notice.
We accept payment through third-party payment processors such as PayPal, Stripe, credit cards,].
By placing an order, you authorize us to charge the applicable payment method for the total amount of the purchase, including taxes, shipping, and handling charges.
5. Order Processing and Shipping
Once your order is placed, you will receive an order confirmation email. We process orders promptly but cannot guarantee specific shipping times.
We ship to locations within the United States and Puerto Rico. Shipping times and costs will be provided at checkout based on your location.
You are responsible for providing accurate shipping information. We are not liable for delays or errors caused by incorrect shipping addresses.
6. Returns and Exchanges
Since our products are custom-made to your specifications, we do not offer refunds or exchanges once an order has been placed. However, we want you to be completely satisfied with your purchase. If you receive a damaged or defective item, please contact us within [10] days of receiving your order, and we will work with you to resolve the issue.
Damaged or Defective Items: If your item arrives damaged or defective, please notify us within [7] days of receipt. We may request photos of the damage or defect to process your claim. If eligible, we will offer a replacement or repair at no additional charge.
Incorrect Orders: If we send you an incorrect item, please contact us immediately, and we will arrange for a replacement or correction at no additional cost to you.
Customizations (such as personalized text, names, dates, etc.) are carefully reviewed before production. Once the order is confirmed, we are unable to make changes or accept returns, except in cases of damage or defect. Please ensure all personalization details are correct when placing your order.
For any concerns, please reach out to essentialmomentsandmore@gmail.com.
7. Intellectual Property
All content on our website, including text, images, graphics, logos, and designs, is the property of Essential Moments & More LLC and is protected by copyright, trademark, and other intellectual property laws.
You may not use, copy, modify, or distribute any content from our website without our prior written consent.
All content on our website, including text, images, graphics, logos, and designs, is the property of Essential Moments & More LLC and is protected by copyright, trademark, and other intellectual property laws.
You may not use, copy, modify, or distribute any content from our website without our prior written consent.
8. User Content
If you submit content (such as reviews, photos, or comments) to our website or social media platforms, you grant us a non-exclusive, royalty-free, and worldwide license to use, modify, and publish your content in connection with our business.
You agree that any content you submit is not unlawful, defamatory, or infringing on the rights of any third party.
9. Limitation of Liability
Essential Moments & More LLC is not liable for any damages arising from the use of our website or products, including but not limited to direct, indirect, incidental, punitive, or consequential damages.
We are not responsible for any errors in product information, technical issues on our website, or issues related to third-party services such as payment processors or shipping carriers.
10. Indemnification
You agree to indemnify and hold harmless Essential Moments & More LLC, its officers, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of our website, your purchase of products, or any violation of these Terms.
11. Force Majeure
We are not responsible for any delays or failure to fulfill our obligations due to causes beyond our reasonable control, such as natural disasters, acts of war, labor disputes, or interruptions in supply chains.
12. Privacy
Our Privacy Policy governs how we collect, use, and protect your personal information. By using our website and purchasing products, you consent to our Privacy Policy.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of Illinois, without regard to its conflict of law principles.
Any disputes arising from these Terms or your use of our website shall be resolved in the courts located in Chicago/Illinois.
14. Dispute Resolution
In the event of a dispute, we encourage you to first contact us directly to resolve the issue. If we cannot reach a resolution, you agree to resolve the dispute through binding arbitration in accordance with the rules of the American Arbitration Association.
15. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Essential Moments & More LLC
Email: essentialmomentsandmore@gmail.com
Mailing Address: 11 North Wabash Ave Ste.100 The Garland Building #3146 | Chicago, IL 60602